Virtual appointment FAQ

Not sure if your problem can be helped without hands?  We are confident you will benefit from education and exercises through video call if you:

  • Have a new ache or pain, or acute injury
  • Have an old injury that has not yet been addressed
  • Have an old injury that has been treated but has reached a plateau 

What you can expect is:

  • A detailed assessment that involves listening to you speak about your symptoms, specific questioning, and demonstration of movement and functional limitations as led by the physiotherapist,
  • Education about the likely problem,
  • Exercises that will help you on the path to recovery; you may well benefit from hands on treatment when you feel comfortable accessing this, but there is no need to wait it out.

Will my benefits plan cover this type of treatment?

  • Under the current circumstances, most extended health coverage plans have made exceptions to allow their clients to access the care they need  - call them or check their website to be sure.
  • Most extended health coverage plans that require a medical doctor's referral for physiotherapy have also waived this requirement.

We are very happy to announce that we will be up and running Tuesday the 23rd of June for in person appointments, both physiotherapy and massage.  We have added time between all appointments to ensure adequate time to clean, hand wash and to decrease waiting room occupancy.  Our most important mission going forward is to maintain gains that have been made by Torontonians thus far.  Please continue to observe the following pre-screening guidelines and consider not booking or cancelling as needed if you:

  • have traveled within the past 14 days
  • have been exposed to someone who has or may have COVID-19
  • are feeling unwell, particularly with a fever, dry-cough, or shortness of breath

Virtual Appointments

We have also been very pleased with what we have accomplished through virtual appointments, and we will continue to offer this service - double check your appointments carefully to ensure you are booking what you want. The virtual appointments also come at a lower cost to help encourage clients to use this service in an effort to decrease in-house numbers.  Please email ( if you do not see a time that works for you since we have greater flexibility to offer these appointment types outside of regular clinic hours.